This Privacy Policy explains how personal data are processed when you use the Charterpro online booking platform (the “Platform”). The Platform enables users to search for, book, and pay for tourism and leisure services offered by independent service providers (“Providers”).
Charterpro operates as a digital marketplace and booking facilitation platform. The Platform provides the technological infrastructure necessary to manage reservations, facilitate payments, ensure operational security, and offer customer support related to the booking process.
For data protection purposes, the Platform is operated by an entity established within the European Union, acting as an independent data controller for the processing activities necessary to operate the Platform, including booking management, payment facilitation, technical operations, and compliance with applicable laws.
Each Provider offering services through the Platform acts as an independent data controller with respect to the personal data processed in order to perform the booked service, manage customer communications, and comply with its own legal and regulatory obligations.
In the context of operating the Platform, Charterpro may process the following categories of personal data:
The Platform does not store complete payment card details. Payment data are processed directly by certified payment service providers.
Personal data are processed by the Platform for the following purposes and on the corresponding legal bases:
Payments for bookings made through the Platform are processed by third-party payment service providers operating in compliance with applicable security and data protection standards. Such providers act as independent data controllers for the processing of payment-related data, in accordance with their respective privacy policies.
Personal data may be shared, where strictly necessary, with:
Where personal data are transferred outside the European Economic Area, appropriate safeguards are applied in accordance with applicable data protection legislation, including the use of standard contractual clauses where required.
Personal data are retained only for as long as necessary to provide the Platform services, comply with legal obligations, and resolve disputes or enforce rights. After the applicable retention period, data are deleted or anonymized.
Users may exercise the rights provided under applicable data protection laws, including the right to access, rectify, erase, or restrict the processing of personal data, as well as the right to object to processing or request data portability where applicable.
The Platform adopts appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or misuse, taking into account the nature of the processing and the risks involved.
This Privacy Policy may be updated from time to time. The most recent version will always be made available through the Platform.
For questions or requests relating to the processing of personal data carried out through the Platform, users may contact the Platform using the following email address: privacy@charterpro.com.
This Privacy Policy applies exclusively to the processing activities carried out in connection with the operation of the Charterpro platform and does not replace the privacy notices provided independently by individual Providers.